Privacy policy

The data belongs to the synagogue

Information about members – personal details, family, events, pledges and payments – is entered by the synagogue and belongs to it. The synagogue is responsible for the data and how it is used. We store and process it on the synagogue's behalf, only to provide the service.

We do not sell data, use it for advertising, or pass it to anyone except as described here.

What we store

• Staff details: name, email, phone, password (stored only as a hash) and two-step login settings.
• The information the synagogue enters about its members and its finances.
• The contact details a member uses to sign in to the member portal with a one-time code.
• Activity and technical logs, for security, support and operation.

Card payments

Card details are entered on the payment page of the card processor the synagogue chose. The full card number and security code never pass through our servers and are not stored by us.

Who else is involved

• Google Cloud, where the system and the data are hosted.
• Email and SMS delivery providers, to deliver the messages the synagogue sends.
• Meta, to deliver WhatsApp messages through the synagogue’s own account or HaGabay’s account.
• The card processor the synagogue chose, when a member pays by card.

Security

Data is encrypted in transit and at rest. Staff sign in with two steps, each has their own permissions, and every action is recorded. Data is backed up regularly.

Our support team accesses a synagogue's data only when the synagogue grants temporary access from within the system, and that access can be revoked at any moment.

Retention and deletion

A synagogue can export its data at any time. After a subscription ends, the data stays available for export for 90 days and is then deleted.

Cookies

This website uses no cookies. The system uses a single cookie, which is needed to keep a staff member signed in.

Access and correction

A member who wants to see or correct information about them should contact their synagogue, which is responsible for it. We will help the synagogue handle the request.

Contact

Privacy questions: support@hagabay.com. If we change this policy we will update it here and tell synagogues in advance about any significant change.